If delivery is required, a signature will be needed. Prices are determined by weight and size of the box. For mainland UK, the price will be calculated at the checkout. For orders over £200, shipping will be free.

To protect stationery in transit, all items are very carefully packaged and leave us in excellent condition. In the highly unlikely event that items are damaged in transit, you must report any damaged items to us within 24 hours of receiving your order. Any damage reported to us after this period will be classified as damaged after arrival (not due to courier) and will not be replaced. Once reported to us, we will send a shipping label to you by email to attach to the box for it to be shipped back to us. The label is valid for 7 days only. Failure to take the damaged order to the courier service within these 7 days will result in this label being null and void and the items will not be collected. In this instance it is the responsibility of the client to then arrange for the items to be sent back at their own expense. Joy Wedding Stationery will not pay for a second consignment if the client fails to return the item to the courier within 7 days.

We also strongly advise that once you are in receipt of your items that you check them thoroughly. Joy Wedding Stationery cannot be held responsible for client approved errors and once items have been received any approved errors need to be reported. (Please see section 7 of Terms & Conditions). Depending upon size and quantities, stationery orders are sent by Royal Mail or courier. Where applicable a tracking code will be provided.

For digitally-printed seating charts only, and where there is a short notice requirement, there may be occasions where orders are sent directly from our printing partner (See Privacy Policy ) to your home. Once within the delivery network Joy Wedding Stationery is not responsible for delivery timescales. Customers will need to contact the relevant shipping party with their tracking code for further information.

You will confirm your final delivery address when signing off your proofs. We cannot take responsibility for any lost items and if an incorrect address is found to be used, no refunds will be issued. Also note, commercial addresses are NOT to be used for shipping addresses due to frequent loss of items. Your house address is the only shipping address we will accept.

Joy Wedding Stationery is not responsible for any damage sustained to invitations during transport to guests.

Please be aware that you will be required to pay for the postage along with the outstanding balance of your On the Day wedding stationery nearer the time of your wedding so again, please factor this in. A price will be calculated for you at the checkout. Again, orders over £200 will have free shipping.

If local, we can easily organise delivery to you or collection with no charge. This option is available at checkout.