If your proofing process has not begun and we have not ordered your materials, then we are happy to cancel and refund in full. If either of the above has taken place then only 50% of the order will be refunded to cover the costs incurred by us for materials, or to cover the cost of our time spent on proofing, emailing and general communication. If both have taken place to any degree, then only 25% of the cost will be refunded to cover materials and proofing time. In the event that numbers are reduced after an order is placed and materials have been already ordered according to the numbers requested, a refund is not guaranteed as all materials are ordered and cut to specification on a client by client basis. Therefore any refund is strictly at our discretion based on the percentages above.

In unforeseeable circumstances, the above details stand as these are, by law, classified as "reasonable business costs". Material costs still need to be covered, as does time spent on proofing, administration, ordering and general communication.

We reserve the right to cancel or refuse an order at any time, for any reason. In these instances, all monies paid to date will be refunded. All files remain the property of Joy Wedding Stationery in cases of cancellation. No files will be shared or sent after your order has been refunded, and files will be deleted in accordance with GDPR.

If you have any questions regarding above, please email us at joyweddingstationery@hotmail.com